RETURNS & EXCHANGES


 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return or exchange, we require:

- Authorization from a customer service representative

- Receipt or proof of purchase

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted: (if applicable)

- Any item that is not in its original condition, damaged, or missing parts for reasons not due to our error

- Any item that is returned more than 30 days after delivery

- Any non-stock item which includes a restocking fee from the manufacturer

 

Several types of goods are exempt from being returned. Perishable goods and certain items with broken package seals cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Refunds (if applicable)

Please contact customer service at customerservice@qualitymill.com or 317-346-1050 to request a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.

 

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at customerservice@qualitymill.com.

 

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@qualitymill.com or call us at 317-346-1050 and send your item to: 2159 Early Ln, Franklin, IN, 46131, United States.

 

Shipping

To return your product, you should mail your product to: 2159 Early Ln, Franklin, IN, 46131, United States.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it will take for your exchanged product to reach you may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.




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